CounselMore Support Team Messages

Important Update: Enhancing Text Delivery for a Seamless Experience

Dear Valued Customer,

We understand that this is a critical time of year for you and your students, and we are committed to ensuring that our services meet your needs efficiently and effectively.

In light of this, we have made a thoughtful decision to offer an option that will enhance the speed of text delivery. We recognize that any change can bring inconvenience, and we sincerely empathize with any concerns you may have. This is our App Season too. Please know that this choice is made with your best interests in mind.

Here's what you need to do:

1. Go to Settings > Texting Setup.



2. You will see an option to Opt-in to use a free toll-free number that will guarantee 100% text delivery.

3.This change will result in your students receiving texts from a new number/thread on their phone

(888) 903-1730.

4. After you opt in you'll be prompted to invite any/all students who have active text chains. Your migration WILL NOT BE COMPLETE until you click 'Send' on the screen below.

5.Visit a student's Messaging Tab, Texting to see read receipts. Click 'Resend' on any undelivered message to send it through the new toll free number.

6. The resent message will appear at the bottom of the text chain with it's own read receipt.

Alternatively, you may choose to continue using the current number. However, please be aware that CM cannot guarantee text delivery in this case for the time being, though this may change in the coming weeks and we are working aggressively to make that the case.

We appreciate your understanding and cooperation as we strive to provide you with the best possible service during this important time.

Thank you for being a part of the CounselMore community.

Best Regards,

Aldo Barrientos

Director of Customer Experience